Query Resolution Clerk
About the role
An exciting opportunity has arisen within the finance team working as a Query Resolution Clerk.
Helping to manage supplier queries that have been logged onto Zendesk
Recording all debit note/invoice rejections accurately and to deadlines
Ensuring information recorded is fit for purpose, easily understood and allows for queries to be resolved correctly and efficiently
Adhering to agreed performance measures
Checking the progress of outstanding calls and updating suppliers and end users
Taking ownership of your calls and using your initiative to instigate case management as appropriate
You will need
Excellent attention to detail
The ability to work to tight deadlines
The ability to work as part of a wider team as well as on your own
The ability to use your own initiative
Excellent communication skills both verbally and written
Numeracy and problem solving skills
A logical and analytical approach
The ability to investigate and resolve queries
Whats in it for you
30 days holiday including bank holidays, rising with length of service
Matched pensions scheme up to 5%
Cashback healthcare plan
Colleague discount cards
Be part of something special. Join our team at Booker.
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.
Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.
Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.
Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.
*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*