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Query Resolution Clerk

Please Note: The application deadline for this job has now passed.

About the role

An exciting opportunity has arisen within the finance team working as a Query Resolution Clerk.

Role Responsibility

Helping to manage supplier queries that have been logged onto Zendesk

Recording all debit note/invoice rejections accurately and to deadlines

Ensuring information recorded is fit for purpose, easily understood and allows for queries to be resolved correctly and efficiently

Adhering to agreed performance measures

Checking the progress of outstanding calls and updating suppliers and end users

Taking ownership of your calls and using your initiative to instigate case management as appropriate

You will need

Excellent attention to detail

The ability to work to tight deadlines

The ability to work as part of a wider team as well as on your own

The ability to use your own initiative

Excellent communication skills both verbally and written

Numeracy and problem solving skills

A logical and analytical approach

The ability to investigate and resolve queries

Whats in it for you

Development opportunity

30 days holiday including bank holidays, rising with length of service

Matched pensions scheme up to 5%

Cashback healthcare plan

Colleague discount cards

SAYE scheme

About us

Be part of something special.  Join our team at Booker.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. 

Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct.  Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*


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