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IT Support Analyst

Please Note: The application deadline for this job has now passed.

About the role

Are you keen to begin your career in IT but not sure how? Are you process orientated and keen to find resolutions for problems that crop up? Do you like providing a customer centric approach? Sound like you? Apply now.... we can't wait to read your application! 

Our IT team are expanding and looking for an IT Support Analyst to join our Telecoms team. This role supports over 200 Cash & Carry and Distribution sites with the telephony system. 

Don't worry if you don't have specific experience, that's what we are here for! We are big on offering great learning opportunities and this is no different. Our supportive Manager is keen to provide full training and guidance, so previous IT experience isn't a must have! 

Role Responsibility

Once fully trained, the day to day duties you'd expect to carry out are;

Provide support to our DC and Cash & Carry Locations regarding the telephony system 

Support our Network Team when required 

Support the ongoing project to upgrade to a digital telephony system 

Work to identify issues that will or are impacting systems stability, availability and functionality, and then work promptly, jointly & proactively to mitigate and resolve such issues

Comply with IT supplier contracts and licensing agreements to ensure we remain compliant with contractual terms and conditions

Specify enhancements to systems, log system deficiencies and then work to test the delivered software and any associated changes

Due to the nature of the role, and systems supported, it may on occasion be necessary to work outside of normal business hours which includes the out of hours escalation process

You will need

The desire to learn / add value / drive progress
Excellence in building positive relationships with business stakeholders
The ability to prioritise activities and organise own work schedule where applicable
Good written and verbal communication skills, being able to communicate effectively and efficiently with colleagues, customers and suppliers
The ability to adapt quickly to change
A valid Full UK Driving Licence

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

  • A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
  • After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
  • 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
  • Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
  • Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
  • 50% off health checks at Tesco Pharmacy.
  • Exclusive access to discounted RAC breakdown cover rates
  • An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
  • After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
  • Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
  • Life Assurance - You are covered for death in service life cover of up to three times annual pay
  • Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.
  • A great holiday package

About us

Be part of something special.  Join our team at Booker.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. 

Booker Group comprises of Booker Wholesale, Makro Wholesale, Booker Retail Partners, Booker Direct, Classic Drinks, Ritter Courivaud and Best Food Logistics.  Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

 Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

 Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*


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