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IS Analyst - Field Systems Support

Please Note: The application deadline for this job has now passed.

About the role

The Booker Group are looking for a talented and motivated IS Analyst for the Field System Support team. The applicant should have a real aptitude for technology and thrive on providing an exemplary customer service to support Business Centres, Distribution Centres and Support Centres to help improve customer satisfaction and cash profit.

 

This role will have specific focus on support within Region 1 (Scotland) but further UK travel is expected. The role includes providing telephone support outside of standard business hours on a rota basis.

Role Responsibility

Health, Safe and Legal (Governance, Security and Controls):

  • Comply with change management procedures and system security.
  • Comply with all company policies, e.g. IT security and control, health and safety.
  • Follow agreed procedures to resolve technical and procedural problems and escalate as required.
  • Comply with IT supplier contracts and licensing agreements to ensure we remain compliant with contractual terms and conditions.
  • Comply with Project Risk Assessments.  
  • Champion diversity and inclusion to ensure everyone feels welcome at Booker.

 

Customer Satisfaction:

  • Work to identify issues that will or are impacting systems stability, availability and functionality, and then work promptly, jointly & proactively to mitigate and resolve such issues.
  • Prioritise and promptly resolve technical and procedural issues.
  • Specify enhancements to systems, log system deficiencies and then work to test the delivered software.
  • Work to reliably and efficiently produce timely and accurate management information.
  • Provide training and guidance to end users as required.
  • Work with colleagues, customers and suppliers to manage service perception and the understanding of IS services.
  • Work proactively with stakeholders to improve processes and maximise system asset utilization.
  • Work to deliver system improvements and projects to support the company's growth plans.
  • Work promptly, jointly & proactively on projects to improve cash profit & customer satisfaction.
  • Work to deliver approved projects in full to agreed budgets and timescales.

 

Cash Profit:

  • Work with suppliers and other stakeholders to achieve effective solutions.
  • Comply with procedures to store and re-use IS equipment effectively and efficiently.
  • Provide operational and technical IS Support to Business Centres, taking decisions that consider branch time constraints that could affect the ability to trade

 

Main Functions:

  • Keep systems running smoothly and ensure users get the maximum benefit from them
  • Install and configure hardware, operating systems and applications
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace hardware parts as required
  • Provide support, including procedural documentation and relevant reports
  • Talk end users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new hardware & applications

You will need

.

  • Desire to learn / add value / drive progress.
  • Excellence in building positive relationships with business stakeholders.
  • Good technical trouble shooting and analytical skills
  • Ability to prioritise activities and organise own work schedule where applicable
  • Good written and verbal communication skills, being able to communicate effectively and efficiently with colleagues, customers and suppliers.
  • Ability to adapt quickly to change
  • Be physically able to carry out manual handling tasks
  • Comfortable working at height as there maybe occasional requirement to work from ladders
  • Valid UK Driving Licence
  • Good understanding of working with Technology such as; EPOS Systems, RF Devices, printers, thin clients and mobile handheld devices
  • Knowledge of networking connectivity
  • Knowledge of wholesale industry business processes.
  • Service management skills.
  • Consistent delivery of results.
  • Ability to troubleshoot, test, repair and service technical equipment
  • Ability to run and terminate network cabling (or desire and willingness to learn)

 

Whats in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

  • A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
  • After 3 months service, a Tesco colleague discount card with  10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly  pay day, ie. thirteen times a year.   In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
  • 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
  • Up to 30% off car, pet and home insurance at Tesco bank.  Terms and conditions apply.
  • 50% off complete glasses purchases and free eye tests at Vision Express.
  • 50% off health checks at Tesco Pharmacy.
  • An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
  • After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
  • Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
  • Life Assurance - You are covered for death in service life cover of up to three times annual pay
  • Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.   
  • A great holiday package

About us

Be part of something special.  Join our team at Booker.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. 

Booker Group comprises of Booker Wholesale, Makro Wholesale, Booker Retail Partners, Booker Direct, Classic Drinks, Ritter Courivaud and Best Food Logistics.  Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

 Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

 Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

Booker

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