Customer Service Supervisor
About the role
The role will put you at the forefront of our business centre. This is a challenging role that will give you exposure to our vibrant customer base where you will have a direct influence over the service that we provide. You will manage a team of colleagues and play a key role within the stores management team, assuming the role of duty manager at points throughout the week.
This is a fantastic opportunity to kick start a career in Food Wholesaling.
Ensuring that the team comply with legal standards and company procedures at all times. Ensuring that your team are fully trained.
Maintaining accurate and timely payroll records.
Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
Managing a team of customer focused individuals.
You will need
To be successful in this role your skills and experience will include:
Passionate about providing exceptional customer service.
Flexible, adaptable and enjoys working with, as well as managing a team.
An excellent communicator and have some experience in supervising or managing a team.
Whats in it for you
At Booker Group we offer excellent benefits that help make our business a great place to work. These include but aren’t limited to;
A great holiday package
Life Assurance Scheme
Save As You Earn Scheme
Give As You Earn Scheme
Free eye tests and subsidised eye care
A commitment to your career development
Discounted shopping in both Tesco and Booker stores
Deals & Discounts through Tesco including Tesco Mobile and Tesco Bank
Deals & Discounts through many other external businesses
Free on-site parking
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.
Booker Group comprises of Booker Wholesale, Makro,Booker Retail Partners, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.
Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.
Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.
*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*