Customer Service Supervisor
About the role
We have an exciting opportunity for a Customer Service Supervisor to manage Customer Service Assistants.
Ensure that the team comply with legal standards and company procedures at all times.
Ensuring that your team are fully trained in cash handling to minimise losses
Control debt and recover overdue or failed payments from customers
Responsible for accurate and timely payroll records are maintained.
You will engage with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
Liaising with other department Supervisors to monitor orders for delivery
Managing a team of customer focused individuals throughout reception and checkout area
You will need
To be successful in this role your skills and experience will include:
Passionate about providing exceptional customer service
Flexible, adaptable and enjoys working with, as well as managing a team
An excellent communicator and have some experience in supervising or managing a team.
Practical experience in the retail trade
Whats in it for you
Real opportunities for progression across the Booker Group with many of our Supervisors moving into Store Management roles.
We operate a 5/7 day operation and opening times can vary from Branch to Branch.
Please visit www.booker.co.uk and select Branch Locator to find the current opening times.
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.
Booker Group comprises of Booker Wholesale, Makro,Booker Retail Partners, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.
Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.
Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.
*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*