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Customer Service Assistant

Please Note: The application deadline for this job has now passed.

Role Responsibility

Role and Responsibilities:

  • Ensuring that calls are dealt with quickly, efficiently and to the satisfaction of the client whenever possible.
  • Contacting customers and dealing with customers in a polite and professional manner.
  • Informing customers of potential problems with their deliveries (late deliveries) and informing customers of any difference in delivery time changes.
  • To escalate any information/issues to the team leader for further investigation.
  • Input information onto the customer service database, creating and closing calls daily
  • Carry out any associated paperwork for all tasks completed within customer services.  
  • Undertake any other duties that may from time to time prove necessary

Working Hours:

You will work 5 days out of 7 on a rota basis so your days will vary from week to week.

Hours are between:

6am - 8pm Monday to Thursday, 6am - 6pm Fridays and Saturdays and you will work 8am - 4.30pm on a Sunday shift. This will include working some public holidays

We look forward to you joining the BEST team!

Whats in it for you

Benefits: Pension, 29 days holiday pro rata, Healthcare Cash Plan, Personal Accident Scheme

The additional Benefits of being part of the BEST team!

  • 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
  • 20% discount on F&F Clothing
  • 10% discount on Tesco Café
  • 10% Booker discount
  • 25% discount at Burger King, Pizza Hut & Pizza Express, ASK, Zizzi and Coco Di Mama
  • 15% discount at TGI Fridays Monday to Thursday

About us

We have always aspired to be the Best and now we are.

We are so confident in our supply chain, our people and our service that we can truly live up to our name, The Best Food Logistics company. Our people are what make us the best. We take the greatest care to commit to our vision and values with each interaction and at every touch point through the supply chain. There is no magic system to what we do. We stick to our values, and everything else falls into place. We are proud of our simplicity and straightforward approach.

We love our customers! We want them to love us! We aim to do that by providing great service, every day, by providing value with vision, and performance with passion.

Be part of something special.  Join our team at Booker.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. 

Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud, Best Logistics and Chef Direct.  Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*


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