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Customer Service Administrator (Nights)

About the role

We operate the UK’s ONLY flexible multi-temp, shared-customer delivery logistics network.  We buy, warehouse, pick and distribute the entire stock that goes into our customer’s stores across the UK, priding ourselves on quality of service.

Working within a fast-paced, reactive environment, you will be responsible for clear, concise and accurate communication to internal and external customers.

Supporting an operation that primarily involves delivery overnight, this role is the key point of contact for stores and the senior leadership team (both internally and externally). You will be relaying delivery information to the rest of the transport team, as well as updating the customer on journey progress.

Role Responsibility

  • Tracking routes in Microlise and monitoring progress
  • Taking calls from delivery crews and assisting them with completing their delivery
  • Logging calls from stores and assisting them with their queries
  • Keying orders and processing requests for additional stock
  • Sending out regular reports
  • Contacting drivers directly for updates
  • Answering queries from our customer’s senior management team
  • Processing delivery paperwork and logging claims for damaged/missing items
  • Informing customers of any problems/change to their deliveries
  • Assisting the rest of the transport team with the day-to-day of a busy operation

You will need

Clear communication and professional phone manner, numeracy and literacy, and PC experience. Familiarity with Microsoft Office and former customer service/call centre experience will be of benefit to this role, as will prior experience with Microlise or other tracking software.

Starting at 20:00, working ten hours per shift across a four on, four off pattern, including weekends and bank holidays (when rostered to do so). Overtime available.

Salary stated may include temporary payments

We look forward to you joining the BEST team!

Whats in it for you

Benefits: Pension, 29 days holiday pro rata, Healthcare Cash Plan, Personal Accident Scheme

The additional Benefits of being part of the BEST team!

  • 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
  • 20% discount on F&F Clothing
  • 10% discount on Tesco Café
  • 10% Booker discount
  • 25% discount at Burger King, Pizza Hut & Pizza Express, ASK, Zizzi and Coco Di Mama  
  • 15% discount at TGI Fridays Monday to Thursday

About us

About Us

We have always aspired to be the Best and now we are.

We are so confident in our supply chain, our people and our service that we can truly live up to our name, The Best Food Logistics company. Our people are what make us the best. We take the greatest care to commit to our vision and values with each interaction and at every touch point through the supply chain. There is no magic system to what we do. We stick to our values, and everything else falls into place. We are proud of our simplicity and straightforward approach.

We love our customers! We want them to love us! We aim to do that by providing great service, every day, by providing value with vision, and performance with passion.

Be part of something special.  Join our team at Booker.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. 

Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud, Best Logistics and Chef Direct.  Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

Booker

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